TERMS & CONDITIONS

​Welcome to Lumora Wick Candles. By using our website or purchasing our products, you agree to comply with these Terms and Conditions. Please read them carefully.

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General Information

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Lumora Wick Candles is committed to providing high-quality, natural candles. These Terms and Conditions govern your use of our website, purchases, and interactions with our services.

By accessing this website, you agree to be bound by these Terms. If you do not agree, please do not use our site.

 

Orders & Payment

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All orders are subject to product availability. Prices are subject to change without notice but will be confirmed at the time of purchase. Payments are processed securely through our chosen payment providers. We do not store your full payment details on our servers.

 

Shipping & Delivery

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We strive to process and ship orders promptly. Delivery times may vary depending on your location. Lumora Wick Candles is not responsible for delays caused by shipping carriers, customs, or other external factors. Risk of loss or damage passes to the customer upon delivery.

 

Returns & Refunds

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Returns and refunds are handled according to our Returns & Refunds Policy (link to your policy). If you receive a damaged or defective product, please contact us immediately with your order number and photos.

 

Product Information

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We make every effort to accurately display product colors, scents, and descriptions. Due to the nature of handmade products, slight variations may occur and are not considered defects.

 

Intellectual Property

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All content on this website, including images, logos, text, and designs, is owned by Lumora Wick Candles. You may not copy, reproduce, or use any content without our express written permission.

 

Limitation of Liability

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Lumora Wick Candles is not liable for any direct, indirect, or consequential damages arising from the use of our website or products. Our products are intended for personal, household use only. Please follow all usage instructions.

 

Governing Law

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These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in this location.

 

Changes to Terms

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We may update these Terms and Conditions from time to time. The updated version will be posted on our website with a revised effective date.

 

Contact Us

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If you have any questions regarding these Terms and Conditions, please contact us: info.lumorawick@gmail.com