REFUND POLICY

At Lumora Wick Candles, we take pride in crafting high-quality, natural candles. Your satisfaction is important to us, and we are happy to process refunds or exchanges under the following terms.

​

Eligibility for Refunds

​

To be eligible for a refund, your candle must be unused and in its original packaging. Unfortunately, once a candle has been lit, it cannot be refunded for safety and hygiene reasons.

How to Request a Refund or Exchange

​

Contact us within 14 days of receiving your order at info.lumorawick@gmail.com. Please include your order number and a brief description of the issue.

We may request photos of the item to process your request efficiently.

Damaged or Defective Products

​

If you receive a candle that is damaged or defective, please contact us immediately with photos of the damage. We will offer a replacement or full refund for damaged or defective items.

Refund Process

​

Approved refunds will be processed to your original payment method within 7–10 business days. Shipping costs are non-refundable, except in cases of damaged or defective products.

Exchanges

​

Exchanges for the same product are allowed if the item is unused and in original condition. Contact us to arrange an exchange, and we will provide instructions for returning the item.

Shipping Returns

​

Customers are responsible for return shipping costs unless the item is defective or damaged. We recommend using tracked shipping to ensure the safe return of your item.

Contact Us

​

If you have any questions about our Refunds & Returns Policy, please reach out: info.lumorawick@gmail.com